I have a HP 2000-2b89WM Notebook PC and I'm assuming it has a virus. When I turn it on, it starts as usual, and goes to the login screen. I enter my password and it says "welcome" with the loading icon, then the screen goes black, but the mouse arrow is still visible and you can move it. I know nothing about computers, but I'm assuming I'll need to factory reset it. How can I do that? Any help please? I need this laptop for my small business and cannot afford to replace it.
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