I have an Envy 17j20us. Got this at Christmas and HP manager notified of bios update. Did the update and laptop started back up with black screen. Could get nothing. Did hard reset. Nothing. Did the win key/B key. Nothing. Ended up returning the laptop for another one thinking it was an issue with that particular one.
Now the second one has done the same thing. Very annoying considering this was not a cheap laptop. Does anyone know how to fix this??
Thank you for any possible solutions.