My laptop freezes. It is happening ever since I bought it a year ago. I recently contacted microsoft in this regard and they used, corrupt file scanner, recovery and reset option to resolve the issue. But this problem remained and so they suggested that the problem is with hardware.
What happens is that laptop doesn't repsond to any commands. It doesn't take any keyboard input or input from touchpad.
If I click on a tile at start screen, it gets selected rather than opening. MS office and browsers also don't take any commands.
I would like to know that malfunction of which hardware component is causing this?