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hp envy17t white screen

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I have the following prodcut and model

Product A6u49AV

Model17t3200

 

The only way the laptop works is by plugging an external monitor, otherwise I get a white screen on the laptop and can't see anything. I downloaded and installed the latest Bios and Graphics driver with no chnage. Is my LCD bad? If it is, it seems strange since the laptop hasn't been dropped or abused for that to randomly happen.

 

Also noticed the battery doesn't seem to come off. I take the bottom covers off, but the battery seems "hardwired" in place. Not sure of it is or not.  Are there instructions on how to take the battery out?


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