Hello,
I bought this Split x 2 a week ago and it came with WIndows 8. Everything was working fine until I upgraded to WIndows 8.1. Now my Touchpad will freeze some times and I have to log out and log back in to my profile to unfreeze the touchpad other times I can get it to unfreeze by resetting the release touch screen buttom.
I called HP customer service and they said it was a Microsoft issue and transfer me to them. Microsoft said it was a hardware (HP) Issue and that i needed to go back to the store where I bought it
(BestBuy). I took it back yesterday to BestBuy and they gave me a knew one. I did the same thing and upgraded to Windows 8.1 and touchpad issues is back. So pretty sure is not a hardware issue.
All windows updates are completed
I checked the Touchpad's Driver and it is up to date.
NOTE: I plugged a wireless mouse to my laptop and when the touchpad freezes the wireless mouse still works.
Does anyone know a fix for this issue? Everything else works great on the laptop is just very inconvenient when you are working and you have to log out to get your touchpat to work again.
Any help would be appreaciate it.
Jhon C