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Desperately need some help with a pc problem.

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My HP desktop is telling me that I am not using the correct password. It is about a year and a half old. I am a 53 year old disabled woman living on a very limited income and HP is trying to charge me quite a bit of money to fix this issue. My 21 year has bit the dust and living on $720 a month, trying to pay other bills and food,medications u that Medicaid will not cover, trying to buy personal care items and clothing is impossible. I am having to live with my 75 year old parents. My mother had a stroke 8 years ago and is bedridden and cannot speak. They live on a small income also.  I would appreciate so very very much any help or advice I could get about my computer problem. Thank you.


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