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can anyone help me resolve a problem re windows 7 onmy mini 210_1020sa

Hi can anyone help I have HP mini 210_1020sa windows 7 starter I am unable to use windows I can log on however when I try to do things I am unable due to not being an administrator actually I am but it seems I cannot I can also see that I am being remotely controled my Norton security won't work I cannot download any security at all I am ready to throw my laptop out of the window HELP please

 


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