Hi
I have a problem where my son's laptop keyboard is frozen and windows 8 doesn't load. It comes up with the recovery screen and I have plugged a usb keyboard into itand I have tried a windows restore, system recovery, Image recovery and none of these work. Because the keyboard is frozen I can't get to the BIOS pressing F11 so can't get my Product Key for windows to get a recovery drive. I can get on to the command prompt but everything on the web doesn't seem to work and I have looked at the Registry settings but can't find a product key. I have also used wcim but that didn't work. Can anyone help?
Thanks
Dave
HP Pavilion 15-n278sa Notebook PC (ENERGY STAR)