I HAVE AN HP ENVY TOUCHSMART 17 NOTEBOOK PC m7-j120dx. I TURNED IT ON THIS MORNING AND IT SHOWED THE HP SIGN THEN THE LITTLE CIRCLE STARTED SPINNING ON THE SCREEN AND IT SAID PLEASE WAIT AND AFTER WAITING A LONG TIME I TRIED TO ESCAPE AND IT DID NOTHING, I TRIED CTRL/ALT/DELETE, AND IT DID NOTHING . IT STILL SAYS PLEASE WAIT AND WILL NOT LET ME PULL UP THE POWER SIGN TO SHUT DOWN. ONLY WAY TO SHUT DOWN IS WITH ON/OFF BUTTON. PLEASE HELP!!!!!!!
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