I'm not too sure on what the product name of my computer is exactly but It is an HP and I have Windows 8 and I recently did a factory reset. I tried to restart and update but it got stuck and now it says "Failure configuring windows updates. Reverting changes. Do not turn off the computer." It's been stuck like that for over an hour. I tried to just restart but it goes right back to this screen so I am locked out. Please help.
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