My brand new Pavilion x360 has a black screen. It has only been used a couple times since i bought it last month. I was in te middle of downloading an app and i closed the laptop and put it aside. i went back and opened it about 5 minutes later and there was a black screen, even though the power and caps lights were on.i turned it off and on a couple of times but that didnt work and the battery is built inside so i cannot remove it. I need help!!!
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