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character map

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My hp pavilion dv6-6b26us notebook is not responding to the ALT+number to type foreign characters .

The numbers are locked and when I use the ALT and hold down any number the cursor jumps to the top of the page. 

 

I have been typing all morning and suddenly my keyboard froze, finally I found out that the control key was locked,  I fixed that problem, but know I just can't  paste my spanish letter directly from the key board, I have to use the character map.

 

How can I fix it?

 


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