i purchased a g62237us laptop and the problem im having is it gets stuck on logo screen and wont boot unless I remove the battery then boot it again. I dont have to hold power just remove it. I ran diagnostic and the only error code i get is.
battery test-passed(00000000) secondary- not installed (00000060)
Also it will not shutdown unless i hold power button down.
I've factory restored it, updated bios, ran the diagnostic, clean registry errors as well, not in that order but I cant seem to get the problem resolved. Any help with this issue would be greatly appreciated as I don't know what to do.
ps.
I almost forgot if you turn it on plugged in and unplug it the icon is stuck saying it is charging and if you boot unplugged and plug in it say it is not. It does charge and hold power though whether is says it does or not