Hi,
Product Name: HP Pavilion dv6-6093ex
Product Number : LM610EA#A2N
While working surfing the Internet, I have encountered this error whose details below, although my Microsoft Security Essentials and AntiMalware are monitoring my HP laptop, they are up to date.
This problem is shown to me from time to time, but I don't know what might be causing the problem so far.
More information about the problem::
Source
Windows
Summary
Shut down unexpectedly
Date
07/09/14 7:41 AM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
070914-24117-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002FFB123
BCP3: FFFFF880031C47A8
BCP4: FFFFF880031C4000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
When I got that blue screen error, I had to shut down the computer by pressing the shut down on the keyboard since there was not choice. My current work must have been lost since it was a Forced shut down, but it mustn't. I could capture a screen shot since the compute was frozen once that message was shown.
I guess that the problem was related to VGA, whose details are::
Software::
Driver Packaging Version 8.882.2.3-110930a-126419C-HP
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1178
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 7.14.10.0855
OpenGL Version 6.14.10.11013
Catalyst Control Center Version 2010.1230.1709.30713
------------------
Hardware:::
Primary Adapter
Graphics Card Manufacturer Powered by AMD
Graphics Chipset Radeon (TM) HD 6770M
Device ID 6740
Vendor 1002
Subsystem ID 1657
Subsystem Vendor ID 103C
Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0 x8
BIOS Version 013.012.000.021
BIOS Part Number BR041198.001
BIOS Date 2011/06/23
Memory Size 1024 MB
Memory Type GDDR5
Core Clock in MHz 725 MHz
Memory Clock in MHz 800 MHz
Total Memory Bandwidth in GByte/s 51.2 GByte/s