Hi guys i need help with my laptop windows 8 hp.
product name : Hp Pavilion g6 Notebook PC
Prodtuct number : C9G68UA
So here's the thing I'm trying to do a factory reset on my Hp Pavilion-g6 laptop and when i click next or Factory Reset from Hp recovery manager my laptop restarts but then it get stuck on a black-screen when i press caps lock the key lights up and when I try to move the cursor it moves then waited for hour and a half still on the same black-screen tried doing it on the pc settings same results so waited for another hour and i thought maybe that's how its supposed to be and maybe its done but when I shut it down by pressing the power button and open it again goes back to my current system settings didn't go back to factory setting nothing happens still freezes need help. Please help!
Thanks
-SiD