My laptop is misbehaving. It boots but I get a blank screen after the Windows logo. All I have is a mouse pointer and a blank screen. I can move the mouse pointer around but there is nothing to click on. The hard disk diagnostic test passed. The start-up test failed with the following failure code:
6C627X-5RD6SV-MFKR4K-C08603
Is there a link on the HP Support web site where I can decode this failure code? The laptop is out of warranty so I assume that I would have to pay for a support call.