I just got a HP Pavilion 10 X2 today and spent a while setting it up. I then put it to sleep while I went to do some things, when I came back to it and clicked the unlock button the screen turned on but remained black, the light on the side was on and if i pressed the volume controls the counter would appear, however nothing else seemed to be happening. I held down the power button to turn it off and it remained unresponsive, I'm unable to turn it off at all.
It's only been out of the box for a few hours, I haven't installed any programs, and it has full power. What do it do? Please help.