Hello, I have a pavilion g7 running Windows 8.1, and from day one it randomly hangs at the HP log screen during a reboot, with that little animated circle of dots going on forever. Most times, I have to hold the power button to shut off the laptop, and if I power on again, it goes right back to that screen and no further. I've even tried pulling the battery momentarily to make sure the power is disconnected. Sometimes it will go to the "repairing" screen, and if I tell it to continue on to Winwows, it usually goes back to the logo screen with the animated dots and hangs again. Shutting off and letting it sit for a few minutes usually allows it to boot normally again (maybe a heat problem?).
The product number of this laptop is D1C22UAR#ABA, according to the support assistant utility, and all firmware and drivers are up to date.
Any thoughts or advice?
Thanks,
Mike