Hello i just got a HP laptop for christmas and just yesterday it was working just fine then all of a sudden the screen turned off and started rebooting and it just sat at the reboot window for hours on end and didnt stop. I have tried factory reseting it with the partion but it just loads and loads and loads, I alo tried the soft reset by unplugging the power cord and taking out the batter yand holding the power button for 10-15 seconds and putting the battery back in and start it but same thing just sits and loads I will put the error id my computer model and product id below.
Model# ~ 15-afl48ca
Product# ~ P1A99UA#ABL
Error id ~ Gu1xsw-7T682Q-xd7wmf-60q503 (Type System [E] , Hardrive 1)