My mom bought this HP 2000 Notebook PC a year ago and gave it to me when she flew back to the Philippines. We unpacked it and tried opening it for the first time, and the first screen (picking a country, keyboard layout, etc) was fine since I only need the mouse to navigate, but the next page required me to use the keyboard for the name, and that's when I've realized that some keys are not working at all!
The weird thing is that only the letters and numbers are not working, while the function keys, space bar, tab, alt, etc are working. That said, we weren't able to proceed since the letters are not working at all.
I'd like to ask for some assistance regarding this matter, as I've waited over a year to get my hands on this brand new laptop, only to be severely disappointed because the keyboard doesn't work.
Thanks