Dear Support,
I have an HP Envy Notebook below are the specs:-
»HP ENVY m6-1205sa Notebook PC
Serial Number: [edited by Moderator]
Product Number: D4M19EA
It has Quad AMD10 processor
16GB DDR3 RAM
Ok here is the issue.
The laptop keeps restarting itself, at times this is 5 minutes after loggin on, from cold start, at times about an hour after logging on.
So after about 4 months of suffering from this hell, i decided to recovery this machine back to factory settings. Thinking this would eradicate all the issues i am having.
This at every angle is ever soo annoying, as i am constantly expecting the machine to crash, at this very moment i am anticipating that. so i shall be very informative and brief.
I ran some RAM tests, using the windows provided tool - Failed 2 minutes into the test
I ran the HP UEFI memory test:- Failed within 30 seconds
I ran the Memtest:- Failed about 5 minutes into the test.
So in a nutshell i am pretty adamant i have either two muodules or a single module which is faulty.
Need some advice and going forward on how to resolve this.
I have purchased 3 years extensive all inclusive warranty, which expires in 2016.
Is this something that the warranty covers?
Thanks in Advance