Hello everybody,
I am facing a problem with the HP TrueVision HD webcam in my HP ENVY TouchSmart 15-j003ed notebook-pc. I got windows 8.1 running. I got this laptop 3 months ago and I faced the problem 1 month after I purchased it.
When I go to home and click on the ''camera'' app, I can see myself. I can make pictures but when I press video and press capture it freezes and I get the message "This file cannot be saved. There has occured a error while capturing this video". ( I translated the error message to english because my system is in Dutch )
I tried it with the standard installed software called ''YouCam''. The same thing, I can make pictures but no video. When I press video and capture I get the error message: " YouCam, There has occured a error (0x80004005) I tried reinstalling YouCam software.
I also tried it with VLC Media Player, but I cannot even see myself here. In Windows Movie Maker I get a error that says: "sorry, Movie Maker can't record audio or video from the selected device. Make sure the device is installed properly and not currently in use in another program, then try again."
I can see the HP truevision HD webcam in Device manager. I deleted the driver and restarted the laptop already.
This is a really weird error. The laptop is only 3 months old.
Hope someone can help me with this.
Cheers,
Dion