My new HP Chromebook 11 will not turn on. The charging light will not turn on and there is no response to pushing and holding the power button. I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either. I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem.
Things I have tried:
Replacing the recalled charger - check
Letting it sit charging for over four hours - check
Trying multiple chargers of varying voltage - check
Trying a hard reboot by pressing down and holding the refresh and power buttons together - check
And multiple other key combinations, including holding down the power button while removing and replacing the charger - check
None of the above have produced ANY results. Any ideas on how to fix the problem? There is no visible battery pack, so I can't simply remove that which often works for other notebooks.
Thanks in advance to anyone more tech savvy than me who has any suggestions. (P.S. Ideally I'd like to avoid returning the machine altogether)