Hi,
I brought the new HP ENVY 15-J049TX Notebook PC on November 09,2013 and it was functioning well untill yesterday,
i used the hp fingerprint reader (set using hp simple pass) to log on to the windows, i enrolled intially my index finger and it was functioning well (for over a week) .
yesterday evening, i also enrolled the second finger i.e. the middle finger but i unselected the windows logon option from the simplepass window. i havent set any password other than this to windows logon as administrator.
but now i am not being able to logon to windows as the administrator account. system is asking for password which is never set. its saying match for fingerprint is not found and further its saying ' Enter your password to turn on fingerprint sign-in'
However i have a guest account and which is accessible either without a password or fingerprint sign-in. i tried to put a fingerprint pass to guest account with same finger but system is saying this database already exists try other finger.
kindly help me in sorting this administrative password issue/fingerprint sign in issue
Product Name : HP ENVY 15-J049TX Notebook PC
Operating System: Windows 8