I tried getting through Microsoft fix I was suggested:
“Try your Microsoft account at: aka.ms/myrecoverykey - For more information go to: aka.ms/recoverykeyfaq”
But only got the following reply:
——
“You don't have any BitLocker recovery keys uploaded to your Microsoft account.
Note: If someone else helped you set up your PC, the BitLocker keys you're looking for might be on their account.”
——-
Windows was pre-installed on my laptop by HP. Apparently, HP should have the “BitLocker recovery key”
Note to MayS (the moderato)r: I am not trying to post hacks of any sort. I just real want the laptop to work for me!
Thanks for any tip!