I just purchased (4/15/24) a new HP Envy. Several issues I'm having and one is the keyboard locks up while gaming (Geforce RTX) and when I close the game it remains locked. I have to reboot to get back the function.
I'm also getting a quick flash of an error message (like blue and all I can catch is "this device...." and it shuts down and reboots. Not related to gaming but does this at random times
Should I just return it and start over or is this an issue with HP's and Windows 11? I am not a tech expert so I need 3rd grade explanations. Thanks