Hi,
I've just restored my new HP envy to a restore point that I created when I first started up the computer (brand new a few weeks ago). I was having problems installing some software, so I restored the system, and the computer is offline.
Now when I log in it says "Your PC is offline. Please sign in with the last password used on this PC.
I forgot my original password after the first use, and reset it to avoid getting locked out. I know my new password, and have tried many combinations to try and guess the original password but no joy...
Can you help? I can provide my proff of purchase, guarantee and Microsoft account details if necessary.
Many thanks