I have an HP Envy touch screen ultrabook. It's been working like a champ since I got it in August, but last night, while playing Netflix, the video feed froze up while the audio continued, and I received a message telling me that some pop-up had failed. This happened twice. Upon the second error message, my computer froze entirely. I manually shut it down and waited a few minutes before restarting it. It turned on as usual, but did not move beyond the hp startup screen, displaying a "loading" message for upwards of an hour. I left it overnight, to find it was displaying the same message. I restarted the computer again, and this time when it restarts it displays only a blank screen. I have repeated this process several times with no variation of results.
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