my laptop has been freezing from time to time. I tried doing a factory reset but the image of the original windows had been corrupt and so after the reset.. all i get is a black screen with an error. I called up hp help support and then issued me 3 system recovery cd and advised me to use it to reintall windows. I have put in the first cd and nothing seems to happen. everytime i continue the laptop just turns off , restarts and goes back to the same black screen showing me an error and requesting me to insert the cd that is already in the laptop but does not auto play..
HELP please...
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HP-dv6 Pavilion Entertainment
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