Hello,
I come here with a difficult problem....I own a Probook 4740s. It came preinstalled with Windows 8 and HP security tools. Recently I decided to upgrade to Windows 8.1 and in order to do this I had to uninstall HP security tools. I succeded uninstalling and updating Windows. After a day of usage the computer hanged. I refreshed it using HP recovery. As the OS version was old it updated itself after a day or two. The update went fine. After booting windows the next day It started configuring updates. Something went wrong and it failed with : "Failure configuring windows updates reverting changes". It hanged up and never finished. I refreshed again believing it didn't properly refresh. The whole thing happened again. After refreshing again and then completlly reinstalling windows the problem persists. By this point I refreshed the computer 4 times and reinstalled Windows 1 time. I tried turning off all non-windows services and updating as per this forum : http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Failure-configuring-Windows-updates-Reverting-changes-Do-not/td-p/3912848 but it didn't work. It failed with:"Failure configuring windows changes. Reverting changes"
What should I do? My laptop is still in extednded warranty. Should I perform a soft/hard reset or take my computer in for sevice? I hope I can resolve this on my own as being without my laptop would be very inconvinient. Any other solutions? If you need additional information please do tell.
HP Probook 4740s
Product number: H5K32EA#BED
OS: Windows 8 pro 64-bit
Regards, Aljaz.