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Notebook has been reset to factory settings and still get Internet Explorer not responding

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I have had this notebook for about 30 days now, I called in right after purchase, I had so many popups I couldn't do anything. I was promised after the tech went in and installed spyware everything would be okay now, well it wasn't, I called in and they restored my computer back to factory settings.  Well guess what still does not work and I am so frustrated. They talked me into not taking it back said everything would be fine. I took it back to store  but HP only gives you 13 days to return to store. How do you know in 13 days whether you are satisfied or not. Now I am stuck with a computer that keeps getting stuck, can't even go on facebook without interent explorer not responding. Stuck with a piece  on junk!


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