hi, I have an G72. It was running fine but I had a lot of crap on it that I wanted removed so instead of spending a billion hours uninstalling each program I did a factory reset so that it was in its out of box state. It started fine and I used it like I normally would for about 3 days. Then it did its automatic update and restarted itself. But it froze on a black screen with the HP logo and the words 'press esc for Startup Menu' and it stayed like that for a Long time so I pressed esc. and it didnt do anything at first then I pressed it a few more times and eventually it went to the startup menu. Where now it shows me the options F1, F2, F9, F10, F11, ENTER...I have tried pressing some of the options but now it is just froze completely.BTW, I should mention that I took the battery out, unplugged it, and then plugged it back in but it didnt help. If anyone could help I would appreciate it. I am not a computer Wiz by any means and need this laptop for school. thanks in advance!
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