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HP Envy Windows 8.1 hangs when switching between users

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Hi

 

Recently (ie probably since the beginning of October) the function to switch between users no longer works - it hangs and keeps showing the circle going round and round but never switches to the other user profile on the laptop.  The only way to stop this is to take the battery out to do a full reset of the laptop - it is completely unresponsive to ctrl alt delete.

 

Please can you advise as to what I need to do to restore the functionality so it will enable us to switch seamlessly between users like it used to.

 

Thanks

 

Matt


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