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Reboot spins forever on "reset"

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I just got my notebook with Windows 8.1.   I've been experience a regular problem.   Sometimes when I open it and try to connect to the internet it just fails.  I do all the usual steps (verify connectivey, toggle wireless on/off, reset router, verify that other wireless devices can connect).  Nothing helps, even though the OS tells me all networking is okay.  So I reboot.  But reboot spins forever saying "reset".  Today I had to push the reset button until it powered off.  After reboot the connectivity is good. 

 

At this point I suspect defective hardware, although I am not ruling out Windows 8.1.   Is there anything I can do to root cause the problem and fix it?  I'd hate to return the PC to HP.


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