I took delivery of a 17-j053ea a few weeks ago and was excited with the 12GB of RAM. It was bought to replace a faulty Samsung notebook, but this notebook has been so slow that I've not moved into it fully yet.
While looking for a solution I've wiped the hard drive completely and rebuilt it with Windows 8.1 but still it is just so slow. I can call up windows explorer at times and it may not appear for 10 seconds. At other points I'll return to it while copying files and it'll have a black screen (even though I've changed the power options to never blank the screen). If I move the mouse, or press some buttons it'll not show the desktop for a minute or more.
I really think that there must be something physically wrong with a component. Perhaps there are some test utilities that I can try?
thanks.