HP Split X2 (Model E3A10AY)
I received this Notebook 3 weeks back, on receiving I immediatly prepared the recovery media on USB. (USB Flash 32GB V220w)
After fully upgrading to windows 8.1 and updating, installing Kespersky Internet security, I started using it. But it immediatly become slow and often started freezing.
So I started off with restoring it to factory setting and when I did it nearly half way it freezed and started giving message that recovery media should be inserted (even when it was in USB port), and gave only three option log, details and retry. I pressed no of time retry but it does not goes beyound that scree,
I again started to procedure but it never complete the procedure.
What could be the problem and how can I recover from It.