Hello,
I have contacted you and I hope you help me with this issue because my laptop's support didn't answer me regarding this issue so I posted here to share it withh you and see if anyone faces this issue with Windows 8.1
I have an Inspiron 15z 5523 laptop running Windows 8.1 Enterprise.
I let IDM "Internet Download Manager" automatically turns off laptop when it finishes downloading. at this point I let Windows turns off the display after 1 minute and then when the IDM shuts down the laptop while the display is turned off (Which is the case I have discovered this issue occuring most of the times) laptop doesn't actually power down (Fan blows so fast and power button is still lit. When I press Alt+F4 nothing happens nor when I press Alt+Del Key) it never powers down unless I hold the power button to turn it off.
I am having the last BIOS update and the recommended graphics drivers from the download page for the laptop model. So what causing this issue?
This is how my laptop looks like when it often doesn't power down!
https://www.youtube.com/watch?v=hM5nF8jY_3I&list=UUei5-iJgSRb1fc2_f6BnVww
Thanks HP.