Name:HP Envy TouchSmart 17 Notebook PC 17t-j100, Windows 8.1
Product No. JOG76AV
Received out of box computer yesterday. Powered up, the hp logo appeared and then the screen went black and Windows 8.1 did not load. Powered down, and repeated powering up with same result two times. The third time Windows 8.1 loaded. Installed Norton internet security and hp printer driver and powered down. Problem continued to repeat itself. Tried system recovery, but that didn't work. No errors in system diagnostics. When I power up now, I get the hp logo and an error message with a banner Install Windows. The message reads "The computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation. When I click "OK" the computer restarts and loops back to the error message. Any suggestions?