I have an Envy 14T. I keep getting the system fan 90B error on start up and when coming out of hibernation. I opened the back and cleaned the fans. I also updated bios. I want to try a hard reset. I have the instructions but am concerned the hard reset will wipe my files. Can you please let me know if my files will be ok during a hard reset. NOT a factory reset but a hard reset as follows :
To perform a hard reset on a computer with a removable battery, use the following steps:
- Turn off the computer.
- Remove the computer from any port replicator or docking station.
- Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
- Unplug the AC adapter from the computer.
- Remove the battery from the battery compartment.
- Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
- Press the Power button to turn on the computer.
- If a startup menu opens, use the arrow keys to select Start Windows Normally , and then press the Enter key.
- After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.