This problem just began thursday 8/21. My laptop is still under warrantly, purchased in December 2013, and this is the first time that I've experienced this problem. I've tried to reboot in BIOS and all of the scans have passed. Nothing is wrong with the hard drive or any of the other programs, however my laptop is frozen.
Here's the issue:
Two things happen when I try to login via the welcome screen:
1) I am able to enter my password on the welcome screen and then it completely freezes
2) I cannot enter anything. The mouse doesn't work and the keyboard doesn't work. I'm not able to do anything but turn it off and on again, only to receive the same results.
I'm not sure what else to do. Trouble shooting methods are not working. I've never had this problem with any computer before, specially one that is under a year old. Extremely frustrated! Please advise....
Model: HP2000 2d49WM
Product: E9G86UA #ABA
Running Windows 8
Thank you