Sir i am facing a very big problem in my hp laptop. I am currently using HP Pavilion dv6-7039tx Entertainment Notebook PC. I have two accounts in my laptop. One is administrator(primary) account and another is standard user account. The problem is that i have set a password in my administrator account and now i forgot it. Alternatively, i have set my fingerprint password in the same administrator account. But from yesterday onwards the sensor stopped working. Not i cannot logged on to my adminstrator account. I tried to make use of the standard user account to make changes with the password but it is of no use. All of the settings can be change with the help of administrator account which i am unable to logged in. So i have to do now. I am really in a very big problem. Will reformating the laptop will solve my problem? Will i able to reformate my laptop without logging in the adminstrator account? Or i do have any alternative option?
Please help sir, it will be very helpful if you do so.
Please help sir, it will be very helpful if you do so.