Office Jet J4580 all in one
The printer had a paper jam while printing from the laptop, The paper jam was cleared, yet the printer will not print from
the laptop anymore. A message temporarily flashes on the screen saying there is a printer jam.
I have tried turning off power to both the printer and the laptop. I am able to make copies on the printer, so there is no
more paper jam. I deleted the printing queue I had.
I will try turning off both machines again and unplugging the power sources as was suggested when a "printer offline"
message occurs.
I am using Windows 8.1.
I would appreciate any suggestions. Thank you.