We got this laptop in December 2012. A few months ago it decided to start freezing on the windows startup page. I have tried several of the solutions I have found online to no effect.
I bought the recovery CD but alas cannot get access to it from the boot manager menu under F9 as the arrow keys won't work for this menu.
I have the same problem with the arrow keys for the setup utility menu.
I have run all the tests and the laptop passed all of them
I tried the hard reset to no avail.
I am now at a loss and really need access to documents on this computer.