Hi All,
After a recent win update (KB4023057) in Dec my laptop started having boot up problems. Cold starts, restarts and wake from hibernation was stopping on a black screen but you could see and hear it attempting to start over and over again. It would eventually start, however the time it takes to do so is increasing significantly and I'm afraid it will go to sleep and never wake again.
I did a complete recovery of win 10, and reinstalled win updates, hp updates, reinstall drivers, etc. and the problem persists, my research at microsoft says it's an issue with HP and the AMD processor.
Can anyone help me please?
Thank you,
Brenda