Hi - I am an HP employee trying to support a neighbour of mine with an issue with a HP Pavilion dv6000. The machine has a product number of GH783EA # ABU it was puchased in the UK
I have the machine with me. On pressing the power button, the blue lights on the Quickplay panel light up for a few seconds and then go out. The adapter is plugged in and the power light on the front is on. At no time does the machine boot up properly. I tried it on battery alone but nothing happens.
I would like to help my neighbour as a I work for HP and my neighbout bought an HP laptop.
Please can you offer assistance HP support?
Many thanks