For the last couple of days, my G62-227CL notebook keeps freezing after I've been using it for about 5-10 minutes. It freezes completely--no cursor movement or response from any keys. Also, it freezes no matter which programs I am running.
However, I am able to operate the computer in Safe Mode with Networking without any freezing (so far; I've been in Safe Mode for about 30 minutes). Unfortunately, I need to use MS Word, which won't run in Safe Mode.
I am running the computer entirely on AC power because the battery is pretty much kaput. Could this be the problem? If so, I am confused as to how the computer could run in Safe Mode. I cannot afford a new battery, so I am hoping there is just some sort of software problem.
Is there some sort of diagnostic I can run that can tell me what the problem is, or has anyone else had this problem?
Thanks in advance for any help.