ProBook 4440s Windows 7 hp intel inside... I purchased the laptop, created a profile/user, set it as the administrator and did not set a password. My boyfriend created a user profile, also with no password. My profile is now locked out, it asks for a password (there isnt one) so I leave it blank and it says password incorrect. Now we use his user to get on the computer, but without the administrators password i cant update adobe or java or any major changes. I would like to factory reset my laptop, do I need a reset disk or is there another way ?
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