The HP 2000-2b09WM Notebook PC that we bought about a year ago will not come up.
In the midst of the system automatically download a system critical update Via BigFix, the system unexpected powered off and has blank screen.
When I power up the laptop, the white power light and the white light on function key 12 illuminate, but the screen is blank. I do hear the drive spinning.
What i have done to diagnose (neither of which have worked :
1. I have removed the battery, pressed the Power key for 15-30 seconds and tryed to power back up.
2. I have powered the laptop off, started hitting the F11 key 1 time every second, and then hit the power button. I still see nothing on the screen.
From a similar thread on this Forum from January, 2013, it seems that step 1 is to try to get to the Recovery screen.
Thanks in advance for any suggestions.