I am using an Envy15 Notebook j101us and running 8.1. All of a sudden only navigation I can use are the mouse keys. When I try to get to start screen all I get is a drop down list most of the time. Anyway, when I manuver to a program and click enter nothing happens. I have tried to get to system restore nothing happens. I can get to search, I can type system. I can key down to system but that is as far as I can get. I have removed the battery to reset. Didn't work. I have held the start key, other than turning on the sign in screen nothing extrordinary happens. I still can't use the mouse, I still can't get into programs I still cna't maneuver. Help!!!!! This is not a touch screen.
and now, when I sign in with fingerprint or typed password, I get message :The User Profile Service failed the sign in. User profile cannot be loaded." ARf!!!!!!!!!!
Kathy F. in Ohio