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start problems

I have a HP Pavillion g6-2249wm with 8.1 upgrade. Before I start I don't want to here anything about unpluging, removing battery hold down power button it dose not work. I have done menory test hard drive test passed all. No virurs I have marwarebyes, spybot, norton eraser system mechanic . This notebook work great when I can get on it. OK here we go when push power button it goes to page with HP icon and the dotted circle that goes around and around and stays there. It should go to password page so I can sign in and use computer but it doesn't 97% of the time i have sent this notebook back twice they just put in recovery disc in and send it back with the same problem. I guess there is no easy fix please help me before I have to send it back agian. thank you


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